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Today, we will discuss 5 Proven Strategies to Increase Website Engagement with Live Chat. Why is it important?

Still wondering why users bounce without buying?
Chances are, they’re not finding what they need fast enough. Live chat bridges that gap. It’s not just a support tool anymore — it’s your 24/7 engagement engine

Why Live Chat is Your Website’s Secret Weapon

User attention spans are shrinking. If your site doesn’t engage visitors in seconds, they’re gone. Live chat helps you stay present, answer questions in real-time, and keep visitors engaged longer, dramatically increasing the chances of a sale or conversion.

Here Are 5 Proven Strategies to Increase Website Engagement with Live Chat:

Trigger Chat Based on User Behaviour

Don’t just show a chat widgetmake it smart. Trigger personalised messages based on users’ actions.

Example Triggers:

  • Time spent on a page

  • Scrolling halfway through a landing page

  • Exit-intent detection

Pro Tip:
To set these up on WordPress, use a tool like Intercom integrated with our Live Chat & Lead Generation Plugin.

Personalise Your Greeting Messages

Generic messages like “Hi, how can I help?” are dead.
Instead, say:

“Hey! Looking for a custom WordPress solution? we’re here to help.”

Use variables like:

  • First-time vs. returning user

  • Device type (mobile/desktop)

  • Referral source (came from Google, social, etc.)

This personal touch instantly increases engagement.

Offer Instant Lead Magnets via Chat

Why make users fill out forms when you can deliver value directly in chat?

Examples:

  • Free eBook download

  • Demo scheduling link

  • Discount coupon

CTA:
Use chat automation to ask: “Want a free consultation? Drop your email here!”

Our plugin lets you capture leads natively inside WordPress + Intercom — without 3rd-party tools.

Use Live Chat for Onboarding New Users

Onboarding isn’t just for SaaS. If you’re selling services or courses, walk users through what to do next.

Use live chat to:

  • Share step-by-step onboarding

  • Link to your “Start Here” or pricing pages

  • Answer common FAQ instantly

Bonus:
Trigger these chats after signup or page visit using automation rules.

Make Live Chat Available on Mobile

Over 60% of traffic comes from mobile. Your chat must:

  • Load fast

  • Be non-intrusive

  • Offer easy typing + response options

With the 79mplus Intercom plugin, your live chat is optimised for mobile out of the box.

💡 Imagine this: A visitor lands on your site, gets a helpful chat popup, books a demo, and converts — all without sending an email. That’s the power of smart live chat.

Live chat is no longer optional — it’s essential. When used strategically, it becomes more than a support tool — it’s your engagement, lead capture, and conversion machine.

👉 Want to boost your WordPress site engagement in days, not weeks?
Check out our plugin: Intercom Live Chat & Lead Generation Plugin — built for WordPress users who want better conversions, faster.

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