Zendesk | 79mplus https://www.79mplus.com Top-Tier WordPress Development Company for Custom, Scalable Solutions Wed, 14 Nov 2018 10:15:11 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://www.79mplus.com/assets/cropped-favicon2-32x32.png Zendesk | 79mplus https://www.79mplus.com 32 32 Website Customizations based on Zendesk, MailChimp, Divi and Paddle https://www.79mplus.com/project/website-customizations-zendesk-mailchimp-paddle/ https://www.79mplus.com/project/website-customizations-zendesk-mailchimp-paddle/#respond Mon, 13 Aug 2018 06:05:45 +0000 https://www.79mplus.com/?post_type=project&p=496668 79mplus

Website Customizations based on Zendesk, MailChimp, Divi and Paddle

The post Website Customizations based on Zendesk, MailChimp, Divi and Paddle appeared first on 79mplus and is written by 79mplus Admin

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Website Customizations based on Zendesk, MailChimp, Divi and Paddle

Website Customizations based on Zendesk, MailChimp, Divi and Paddle

Anything Backend, Custom API Integration, Custom Plugin Development, Mailchimp, Paddle, Plugins, Project, Theme Customization, WordPress, Zendesk

Challenge

Our client had a Divi based website in which they wanted to integrate many things. They wanted Zendesk integration with their contact form, MailChimp integration with some other contact feature and download options, Paddle payment method integration with Paddle.js and some other minor adjustments. There was a lot of integrations and testing to be done, so we went right into work.

Our task mainly was to:

  • Integrate Zendesk into the contact form
  • Integrate MailChimp with subscribe option
  • Integrate Paddle payment method with Paddle.js
  • Implement backend settings for the API integrations
  • Apply some minor changes to the design
  • Testing all the integrations so that it works fine together

Our Solution

The project was simple with many things to integrate and test.

Here’s how we solved the problem:

Zendesk Integration

We integrated Zendesk into the contact form so that every contact entry can be handled professionally with support executives. We also added some helpful prefix when adding the entry so that entries coming from contact form can stand out from the other support requests.

MailChimp Integration

We have worked with MailChimp before, the experience of which aided us in the way. Client had a form with name and email fields. We used the form to subscribe the user into MailChimp. We kept the changes inside our plugin so that it does not cause issues with updates.

Paddle Payment Integration

Paddle is an automated payment and billing system of which our client was a big fan of. We integrated the payment with Paddle.js into the website. We used the paddle.js from original paddle.com website so that it applies the bug fixes and updates automatically.

Backend Settings

We have implemented backend settings for all of our integrations. We have allowed for the API keys and settings to be changed easily if needed, so that the client can easily change API settings in future, without having to consult us again for the change.

Minor Design Changes

Our client was using Divi to style pages. They had different layouts for different pages implemented with Divi builder. They wanted us to apply some minor changes regarding some icons, which we did happily.

Putting it all together

When we finished, we delivered a better integration-oriented website with features working the way client wanted.

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